bajeev Frequently Asked Questions

Creating a bajeev account takes under two minutes. Visit bajeev.app and tap the registration option, then fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive a one-time verification code on your phone to activate the account. Once confirmed, your account is live and ready for your first deposit.

The minimum age to register and play on bajeev is 21 years old. This applies to all players in Bangladesh without exception. We conduct mandatory age verification checks during registration and before any withdrawal is processed. Any account found to belong to a person under 21 will be suspended immediately and all funds returned per our Terms & Conditions.

bajeev requires a valid government-issued photo ID to verify your identity. Accepted documents include your National Identity Card (NID), a valid passport, or a driver's licence issued in Bangladesh. You may also be asked to provide a selfie holding your ID and proof of your registered payment method (for example, a screenshot of your bKash or Nagad account showing your name and number). Documents are reviewed within 24 hours.

You can reset your bajeev password by using the "Forgot Password" link on the login page. Enter your registered mobile number or email address and you will receive a reset code by SMS or email. Enter the code, set a new password, and log back in. If you do not receive the reset message within five minutes, check your spam folder or contact our support team at [email protected] for immediate assistance.

No — bajeev strictly allows only one account per person, per household, and per device. Duplicate accounts violate our Terms & Conditions and may result in suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in your name without your knowledge, contact our support team immediately so we can investigate and protect your account.

To permanently close your bajeev account, send a written closure request from your registered email address to [email protected]. Include your full name and registered mobile number. Any remaining balance will be returned to your verified payment method before the account is closed. Alternatively, if you are closing the account due to gambling concerns, we recommend requesting a self-exclusion first — see our Responsible Gaming page for full details.

bKash deposits on bajeev are credited to your account instantly in most cases. Once you complete the bKash payment from your mobile wallet and the transaction is confirmed by bKash, your bajeev balance updates in real time — typically within 30 seconds. If your deposit has not appeared after five minutes, take a screenshot of the bKash confirmation message and contact our support team with the transaction reference number.

The minimum deposit on bajeev is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on individual deposits, though your chosen payment provider may apply its own daily transaction caps. We recommend checking your bKash or Nagad wallet limits before initiating large deposits to avoid failed transactions.

To withdraw to Nagad, log in to your bajeev account and navigate to the Withdrawal section. Select Nagad as your withdrawal method, enter the Nagad mobile number registered to your account, and input the amount you wish to withdraw. Ensure your account is verified before submitting — unverified accounts cannot process withdrawals. Once submitted, Nagad withdrawals are typically processed within 1 to 4 hours during normal operating hours on Bangladesh Standard Time.

The minimum withdrawal amount on bajeev is ৳500 for all payment methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other supported Bangladeshi banks. Withdrawal requests below ৳500 will not be processed. There is no fee charged by bajeev on standard withdrawals, though your payment provider may deduct a small service charge.

bajeev does not charge any platform fees on deposits or withdrawals. However, your mobile money provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges as per their own fee schedules. Bank transfers to accounts at Sonali Bank, City Bank, IBBL, or BRAC Bank are also processed fee-free on the bajeev side, though your bank may charge its own transfer fee. Always check your provider's current rates before transacting.

Withdrawal delays at bajeev are most commonly caused by pending account verification, active bonus wagering requirements that have not yet been met, or high traffic volumes during peak periods like BPL match days. First, confirm your KYC verification is complete and that there are no outstanding wagering requirements on your balance. If both are clear and your withdrawal has been pending for more than 6 hours, contact support at [email protected] with your withdrawal reference number for a status update.

Yes — bajeev offers a dedicated cricket betting section covering BPL (Bangladesh Premier League), IPL, T20 World Cup, and all major Bangladesh Tigers international matches. You can place pre-match bets as well as live in-play wagers as the action unfolds, with markets including match winner, top batsman, total runs, and over/under lines. Odds are updated in real time and displayed in BDT for easy reference.

All slot games available on bajeev are supplied by licensed, internationally recognised game providers including Pragmatic Play, Spribe, NetEnt, and Microgaming. Each game uses a certified Random Number Generator (RNG) to ensure every spin outcome is completely independent and unpredictable. Return to Player (RTP) percentages for individual slots are disclosed within each game's information panel — most range between 94% and 97%.

Yes — bajeev's live casino section features real human dealers streamed in HD video from professional studio environments. Games available include live baccarat, roulette, blackjack, andar bahar, teen patti, and game show titles from providers like Evolution Gaming and Ezugi. Live tables run 24/7 and are optimised for mobile play, so you can join a live dealer session directly from your phone without any buffering issues on a standard 4G connection.

bajeev is a fully browser-based platform — no app download is required. The site is optimised for mobile browsers on Android and iOS and loads quickly on 4G and WiFi connections across Bangladesh. Simply open your preferred mobile browser, navigate to bajeev.app, log in, and start playing. All features including live casino, sports betting, slots, deposits, and withdrawals are accessible directly through your mobile browser.

If a cricket match is officially abandoned, cancelled, or shortened below the minimum overs threshold required for a valid result, bajeev will void all affected bets and return the full stake to your account. This applies to BPL, IPL, and international matches. Bets on markets that have already been determined before the abandonment — such as "first wicket" or completed innings markets — will stand as settled results. Full details are in our Sports Betting Terms.

bajeev offers a welcome bonus to new players on their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration — offers can change seasonally, particularly around events like Eid, Pohela Boishakh, and major cricket tournaments. Always read the full bonus terms before opting in, paying attention to the minimum deposit amount, eligible games, and wagering requirements.

A wagering requirement specifies how many times you must play through your bonus amount before any winnings derived from that bonus can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before the bonus converts to withdrawable funds. Different games contribute different percentages toward wagering — slots typically contribute 100% while table games may contribute less. Always check the specific terms for each bajeev promotion.

No — bonus funds and any winnings generated from bonus play cannot be withdrawn until the associated wagering requirements are fully met. If you request a withdrawal before completing wagering, bajeev will cancel the active bonus and remove any bonus-derived winnings from your balance. Your original cash deposit (minus any amounts wagered with real money) would still be eligible for withdrawal. We recommend completing wagering before initiating any withdrawal to avoid losing bonus progress.

Yes — bajeev regularly runs reload bonus offers for existing players, particularly around major cricket events like IPL and BPL seasons, Eid al-Fitr, Eid al-Adha, and Victory Day. Active players who deposit and wager consistently are periodically offered exclusive reload bonuses and free spins via email or SMS notification. To stay updated, make sure your communication preferences are enabled in your account settings and check the promotions section regularly.

bajeev is a secure platform that uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational funds, and we apply strict Know Your Customer (KYC) procedures to prevent fraud and protect account holders. Our games are sourced from internationally certified providers with independently audited Random Number Generators. We are committed to maintaining a safe, fair, and transparent gaming environment for all players.

To set a deposit limit on bajeev, contact our support team at [email protected] and specify the limit type (daily, weekly, or monthly) and the amount in BDT you wish to cap. Deposit limits take effect immediately once confirmed, and any decrease in your limit is applied instantly. Increases to an existing deposit limit require a 24-hour cooling-off period before they come into force — this is a deliberate protection to prevent impulsive decisions.

Self-exclusion at bajeev is available for periods of 3 months, 6 months, 1 year, or permanently. To request self-exclusion, email [email protected] from your registered email address, stating your preferred exclusion period and confirming your full name and registered mobile number. Your account will be suspended within one hour of the request being processed, and you will be removed from all marketing communications. Permanent self-exclusion cannot be reversed under any circumstances.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, take action immediately. You can contact bajeev's support team 24/7 to activate a time-out, set loss limits, or begin self-exclusion — all requests are handled with complete confidentiality. We strongly encourage you to seek independent professional support alongside these tools. Warning signs include chasing losses, gambling with money you cannot afford to lose, and feeling anxious when not playing. Please visit our Responsible Gaming page for a full self-assessment checklist.