bajeev Privacy Policy

1 Introduction and Scope

bajeev ("we", "us", "our") operates the online gaming platform accessible at https://bajeev.app (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who use our Platform ("you", "your", "Player").

This Privacy Policy explains what personal data we collect when you register for an account, use our gaming services, contact our support team, or otherwise interact with the Platform. It also explains how we use that data, the legal bases upon which we rely, with whom we share it, how long we retain it, and the rights available to you.

By registering an account or using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this policy, you must not access or use the Platform.

This policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform.

2 Data We Collect

We collect personal data from you directly, automatically through your use of the Platform, and occasionally from third-party sources. The categories of personal data we collect include:

Identity and Contact Data

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar), and country
• Email address and mobile phone number
• Copies of government-issued identity documents submitted for verification (e.g., National Identity Card, passport)

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳)
• Payment method identifiers (bKash account numbers, Nagad account numbers, Rocket numbers, Upay details) — we store only the reference identifiers necessary to process transactions, not full account credentials
• Account balance history and bonus activity

Gaming Activity Data

• Game session records, bet history, wagering amounts, and win/loss records
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Bonus claims, wagering progress, and promotion participation records

Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, browser type and version
• Cookie identifiers and session tokens
• Pages visited, time spent on the Platform, and interaction logs

Communications Data

• Support ticket content and email correspondence with our team
• Feedback and survey responses, where voluntarily provided

3 How We Use Your Data

bajeev uses your personal data for the following purposes, in each case relying on the legal basis indicated:

Where we rely on your consent as the legal basis (for example, for marketing communications), you may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4 Cookies and Tracking Technologies

bajeev uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the Platform effectively and to understand how players use it. Cookies are small data files placed on your device when you access the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core features such as account login sessions, security tokens, and transaction processing. You cannot opt out of these cookies while using the Platform.
• Analytical Cookies: These help us understand how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used in aggregate to improve the Platform experience.
• Functional Cookies: These remember your preferences (such as language settings and responsible gaming limits) to provide a more personalised experience.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling cookies may affect the functionality of certain Platform features. We do not use third-party advertising or retargeting cookies.

5 Sharing Your Personal Data

bajeev does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment Processors: We share transaction reference data with payment service providers (bKash, Nagad, Rocket, Upay) solely for the purpose of processing your deposits and withdrawals.
• Game Software Providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive session and wagering data necessary to deliver their games. These providers are bound by their own data protection obligations.
• Identity Verification Services: We may engage third-party KYC (Know Your Customer) providers to assist in verifying your identity and age. These providers process your verification documents under strict confidentiality obligations.
• Fraud Prevention and Security Providers: We share relevant data with fraud detection and cybersecurity service providers to protect the integrity of the Platform and the safety of all players.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or legitimate request from a competent authority, we will disclose personal data to the relevant body. We will notify you of such a disclosure where legally permitted to do so.
• Professional Advisers: Our legal, financial, and compliance advisers may access personal data on a confidential basis where necessary to provide their professional services.

All third-party service providers with whom we share personal data are contractually required to implement appropriate technical and organisational security measures and to use your data only for the specified purpose.

6 Data Retention

bajeev retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, fraud prevention, or reporting obligations.

As a general guide, we apply the following retention periods:

• Account data: Retained for the duration of your account and for a period of at least five (5) years following account closure, to meet anti-money laundering and fraud prevention obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents: Retained for the duration of the account relationship and for five (5) years following account closure.
• Support correspondence: Retained for three (3) years from the date of the last communication, unless the matter relates to an ongoing dispute.
• Technical and analytical data: Typically retained for twelve (12) months in identifiable form, after which it is aggregated or anonymised.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised. Anonymised data (which cannot be linked back to you) may be retained indefinitely for statistical and analytical purposes.

7 Data Security

The security of your personal data is a top priority at bajeev. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of sensitive personal and financial data at rest
• Access controls and role-based permissions ensuring staff can only access data necessary for their job function
• Regular security assessments and vulnerability testing of the Platform
• Strict internal policies governing the handling of personal data by bajeev employees and contractors
• Two-factor authentication options available to players for additional account security

Despite these measures, no method of data transmission or storage is completely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, bajeev will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

8 Your Rights

You have the following rights in relation to your personal data held by bajeev. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request.

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: If your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis, unless our interests override yours or the processing is necessary for legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within thirty (30) days. In complex cases, we may extend this period by up to an additional sixty (60) days, in which case we will notify you of the extension and the reason for it.

9 Children and Minors

The bajeev Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the account registration and Know Your Customer (KYC) process.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take prompt steps to delete that data and close the associated account. If you have reason to believe that a minor has created an account on the Platform, please notify us immediately at [email protected].

10 Third-Party Links

The Platform does not contain links to external third-party websites. However, our third-party game providers operate their own platforms and services, each governed by their own privacy policies. bajeev is not responsible for the privacy practices of any third-party software provider whose games are accessible through our Platform. We encourage you to review the privacy policies of any third-party service you interact with.

11 Changes to This Policy

bajeev reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address associated with their account or through a prominent notice on the Platform. The "Last updated" date at the top of this page reflects the most recent revision.

Your continued use of the Platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.

12 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bajeev, please contact our support team. We are available 24/7 on Bangladesh Standard Time (UTC+6).

Email: [email protected]

Please include your full name, registered email address, and a clear description of your enquiry to allow us to respond efficiently. We aim to acknowledge all privacy-related communications within 24 hours and to provide a substantive response within 30 days.